repair, updating, drain cleaning, interior & exterior drain hydro-jetting, sewer video inspections and locating
Simple Plumber is a family owned business offering that personal touch whenever you call. We specialize in residential plumbing repair and drain cleaning, here ready to help you anyway we can. Plumbing may be our profession, but we are people first. Our simple team provides service with a smile, understanding, compassion and a good attitude. We'll always go the extra mile to do clean professional work while using high quality materials that will last you the test of time.
The simple difference:
Sallie & Joe Schafer (Owners)
I'm lucky to know a caring professional like Joe. I've had several odd piping issues at my house, interior and exterior, and Joe has always been HUGELY helpful over the phone and in person. He really cares about his craft and customers - and he doesn't just fix things; he improves them. He has longevity and sustainability in mind. He is a prompt and clear communicator (read: explainer of his craft to simpletons like me), and a real cool guy. I can't say enough nice things about Joe!
Honest and kind workmanship. Joe takes the time to really find-out what the problem is. He’s excellent at putting things into perspective - my mountain really is just a mole hill. He doesn’t suggest any unnecessary work; only what’s needed to get the problem resolved. Simple Plumber is my go-to every time.
I have hired Joe twice now and both times, he did an excellent job. Communication with he and his wife was always very easy, costs were transparent, jobs done well, and he's even given me tips on how to fix simple things myself without needing to pay for it. He explains everything thoroughly and in terms that I can understand. I am always happy to support this family-run business and can't recommend them enough.
When our water heater broke down and flooded our small, unfinished basement, other plumbers I contacted said, "We can't help you until you get the water out." Joe was more proactive -- he called my neighborhood hardware store and found a pump that I could pick up to get the job done. That bit of extra effort on his part was just what I needed to get started fixing the problem.
The basement was dry (enough) the next day, and he and Koby showed up and installed a new heater. Joe explained everything I needed to know in layman's terms and patiently answered my questions. To top things off, when they couldn't get the old, massive heater out of the basement, Koby sawed it in two to make it fit. (Seeing the inside of the heater was a trip. It definitely was ready for the scrap heap.)
My understanding is that these guys are a two-man operation, so they may not be ideal for really big projects, but they did a great job meeting my needs.
We've hired Simple Plumber a few times now, and each time, I am so impressed with Joe's professionalism, thoroughness and good work. He identifies the root cause of the problem and then fixes it, advising on preventative care to stave off future plumbing repair. Both Joe and the scheduler at Simple Plumber in West Seattle are excellent communicators - via text, email and phone. Even the invoices have an impressive amount of detail documenting the problem and the work done.
On this particular job, our basement had flooded and we'd called another plumber in Ballard committed to come but then fell through. Joe saved the day by coming first thing in the morning and working for most of the day to fix not one but two plumbing problems that had cropped up. We really appreciate the great work and highly recommend Joe/Simple Plumber.
Joe did a great job assessing a major sewer back up in my West Seattle home and determined it was a blockage in the main line. I appreciate all the frequent phone updates, and an honest assessment of the issue. Another company will have to dig up the line and do the plumbing repair, and Joe was very thorough about explaining what would need to happen next and referred me to a credible company I appreciate his efforts to try to solve the issue before I had to bring in the diggers! I would definitely recommend Simple Plumber.