clean, organized and well stocked trucks
Simple Plumber is a family owned business offering that personal touch whenever you call. We specialize in residential plumbing repair and drain cleaning, here ready to help you anyway we can. Plumbing may be our profession, but we are people first. Our simple team provides service with a smile, understanding, compassion and a good attitude. We'll always go the extra mile to do clean professional work while using high quality materials that will last you the test of time.
The simple difference:
Sallie & Joe Schafer (Owners)
I have hired Joe twice now and both times, he did an excellent job. Communication with he and his wife was always very easy, costs were transparent, jobs done well, and he's even given me tips on how to fix simple things myself without needing to pay for it. He explains everything thoroughly and in terms that I can understand. I am always happy to support this family-run business and can't recommend them enough.
When our water heater broke down and flooded our small, unfinished basement, other plumbers I contacted said, "We can't help you until you get the water out." Joe was more proactive -- he called my neighborhood hardware store and found a pump that I could pick up to get the job done. That bit of extra effort on his part was just what I needed to get started fixing the problem.
The basement was dry (enough) the next day, and he and Koby showed up and installed a new heater. Joe explained everything I needed to know in layman's terms and patiently answered my questions. To top things off, when they couldn't get the old, massive heater out of the basement, Koby sawed it in two to make it fit. (Seeing the inside of the heater was a trip. It definitely was ready for the scrap heap.)
My understanding is that these guys are a two-man operation, so they may not be ideal for really big projects, but they did a great job meeting my needs.
We've hired Simple Plumber a few times now, and each time, I am so impressed with Joe's professionalism, thoroughness and good work. He identifies the root cause of the problem and then fixes it, advising on preventative care to stave off future problems. Both Joe and the scheduler at Simple Plumber are excellent communicators - via text, email and phone. Even the invoices have an impressive amount of detail documenting the problem and the work done.
On this particular job, our basement had flooded and we'd called another plumber who committed to come but then fell through. Joe saved the day by coming first thing in the morning and working for most of the day to fix not one but two plumbing problems that had cropped up. We really appreciate the great work and highly recommend Joe/Simple Plumber.
Joe did a great job assessing a major sewer back up in my home and determined it was a blockage in the main line. I appreciate all the frequent phone updates, and an honest assessment of the issue. Another company will have to dig up the line and do the repair, and Joe was very thorough about explaining what would need to happen next and referred me to a credible company I appreciate his efforts to try to solve the issue before I had to bring in the diggers! I would definitely recommend Simple Plumber.
I had a problem with 1946 sinks and pipes in my thrice remodeled home. Laundry room.. (where all the big pipes converge!) What I liked about Joe is that he spent time thinking about the best way to fix considering what I wanted to see in the end. This is the 2nd time I've used Simple Plumber and was very satisfied with his ideas, work ethic (a 9-hour day) and the itemization of his work on the bill. I highly recommend Simple Plumber for small jobs and large. (I've had both).
My experience with Simple Plumber couldn't have been easier or more pleasant. My garbage disposal had stopped working, and my sink wouldn't drain. Joe talked me through the symptoms over the phone, recommended an inexpensive tool, and told me how to use it. I set up an appointment just in case, but I ended up not needing it because I'd so easily fixed it myself! Huge feeling of triumph, and I saved the cost of having him come out--though the next time I do need a plumber, I'll absolutely call Joe because he has totally won my trust. Thank you for empowering me and making it so easy to reclaim my sink!